I posted a few few days ago about a problem with a Hohner Crossover 20. The first one I got had some black deposits on it. I was stonewalled by a distributer about warranty issues. I sent an email to Germany and they forwarded it to a senior U.S. rep. He was extremely nice and only wanted my address so he could send a replacement. He was very nice and wanted to make sure I was a happy customer. He is shipping it today O/N.
I thought the days of subordinating a happy customer for a bit more profit were history but Hohner proved me wrong. The rep. was a delightful person and ask me what part of Texas I was from. Turns out he and I grew up and Houston fairly close to each other.
I were much admire someone that makes sure the customer is satisfied. Seems like a lots way of doing business.
I was watching the Hohner profile on U Tube when he called. After our conversation I finished the show and was even more impressed, especially when many of the employees had been with Hohner for up to 49 years.
Its not if someone makes a mistake but how they handles it and Hohner was great.
The vedio is very interesting and a must see.